Refund policy

Return & Refund Policy

Effective Date: September 10, 2026

At KiPet, we want you and your pet to be happy with every purchase. If something isn't right, we make it easy to fix.

30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return for a full refund. If it's not working out for you or your pet, we'll take it back — no questions asked.

How to Start a Return
Email us at smilewithbusiness@gmail.com with your order number and the item(s) you'd like to return. We'll respond with a prepaid return shipping label and simple instructions — no need to visit a store or ship anything at your own expense.

No Restocking Fees
We do not charge restocking fees. The full price you paid for the item will be refunded once your return is received.

Return Shipping
Return shipping is free. We'll email you a prepaid shipping label — just pack the item and drop it off using that label.

Refunds
Once your return is received and inspected, we'll process your refund to your original payment method within 5-10 business days. You'll receive an email confirmation once your refund has been issued. Please note your bank or card issuer may take a few additional days to post the refund to your account.

Damaged or Defective Items
If your item arrives damaged or defective, contact us at smilewithbusiness@gmail.com within 30 days of delivery with a photo of the issue, and we'll send a replacement or issue a full refund — your choice.

Order Cancellations
If you need to cancel an order, email us as soon as possible. We can cancel orders free of charge before they ship; once an order has shipped, our standard return process above applies.

Questions
If you have any questions about a return, reach out anytime at smilewithbusiness@gmail.com.